Baxi drives progress

The new Volkswagen Transporter vans.

The new Volkswagen Transporter vans.

The new Volkswagen Transporter van

The new Volkswagen Transporter van

As part of its continued commitment to provide industry-leading customer support, Baxi has provided its team of engineers with a new fleet of smaller, more advanced, and more energy efficient vans.

Perfect for regular call-outs, the new Volkswagen Transporter vans boast multiple health and safety features, such as five different braking assistants, and even a driver alert system which will warn the driver to take a break if it detects fatigue.

Among the various braking assistants is a system called ‘front assist’ – using a radar sensor, front assist detects when the vehicle in front is too close. It will then warn the driver and prepare the vehicle for braking. If nothing changes, the vehicle will partially apply the brakes, giving the engineer a better chance of avoiding or minimising a collision. Working in combination with this feature is ‘city emergency braking’, which will automatically apply the brakes if the driver hasn’t done so when the system detects an oncoming collision at low speeds.

The new fleet also comes with a range of practical benefits for the engineer; the new vans are smaller to comply with new city-wide height restrictions, but can still hold the same amount of parts as the previous vehicles. This also means it will be quicker and easier for engineers to park when attending customer visits.

The vans are good news for independent installers, too, as they will be able to offer Baxi products to homeowners with the support of award-winning customer service as an additional selling point.

Louise Murton, national service operations manager, said: “Not only are these new vans the perfect solution for our Baxi customer service engineers out on the road, but with a 33% cut in the fleet’s overall carbon dioxide emissions they benefit the environment too.”