All change at Polypipe Building Products

Dave Raynor, on stage at Grand Designs Live 2013, said that the changes are a result of a lot of background work.

Dave Raynor, on stage at Grand Designs Live 2013, said that the changes are a result of a lot of background work.

Polypipe Building Products has combined its plumbing and heating offering to bring together the widest choice of products on the market today.

Customers throughout the supply chain can now deal with a single point of contact at Polypipe Plumbing & Heating to obtain a complete product solution no matter what the project or sector.

Recognising the ever-increasing cross over between the need to purchase both plumbing and heating products, the combined approach will give installers and merchants just one single source of technical information and support. It will make it easier for plumbing and heating engineers, merchants, specifiers and developers to work with Polypipe.

In turn, Polypipe will be able to respond to the needs of the market much more quickly, introduce new product development faster, offer even more comprehensive product ranges and deliver an all-encompassing support system for plumbing and heating installers.

Launching with a fresh look and feel which will be phased in across all packaging, merchandising and point of sale material, along with a new joined up suite of literature, the changes bring many added benefits for customers.

Dave Raynor, category director at Polypipe Plumbing & Heating, said: “This has been the result of a lot of background work, and it’s the first step in a longer journey for Polypipe Plumbing & Heating. We have simply created a more cohesive platform from which we feel we will be better able to meet both current and future needs of our customers.

“We know that our customers, from merchants to installers and developers, have different requirements and we need to make sure we continue to understand, and then support, their individual needs, whether this be in product development, merchandising or technical support.

“Through Polypipe Plumbing & Heating we will be able to deliver dedicated best in class pre and after-sales support, complete with dedicated field support teams, online and printed technical support and product updates.”

Polypipe has also developed online resources for merchants and installers including project design and pricing tools available through the plumbing and heating website at: www.polypipe.com/plumbing-heating.